Do not buy masks from unknown unreliable websites! Weeks after I placed the order, Provident wanted me to call the Postmaster General to report theft, sign and scan a letter certifying that I never received the order, and that they’d send it to their “claims department”. Provident Metals Reviews, Rating, & Testimonials Provident Metals Gold Bullion Pricing Review. In this day and age you need to be treating your customers like gold. Everything arrived as expected. I would not buy from Provident Metals, especially when there are real companies out like APMEX and JM Bullion. Restocking Fee for Underweight Damaged Bullion, Don't buy from them. Do not buy masks from unknown unreliable websites! Very similar (good) experience but JM Bullion shipped faster. About Provident Metals. This company is despicable in the way they handle their customers. WARNING! I sent an email to them letting them know that I had free shipping. Not often because Provident Metals has terrible management that don't know how to keep things in stock. We use cookies for analytics, personalization, and ads. Write a review Write a review Reviews 3,662 Write a review. Looking for gold, silver or copper bullion? While the bars I received were in Mint Plastic, the bars were somehow dinged up like crazy. My check hasn’t been cashed nor returned. Gain trust and grow your business with customer reviews. EDitorial Comments. Never buy nor sell to them again. Unfortunately they are closed atm so I'm not sure what's gonna happen. This was disappointing. your a seller your not insured? Check disappeared. Excellent price point! Learn how to stay safe during COVID-19 in our new guide: It's either incompetence, lack of integrity, or both. So e request a copy of the signature which we could not make out. Provident Metals is a well-known coin store which competes against other coin stores like NGC, Royal Canadian Mint and The Royal Mint. Reviews of Provident Metals. So true. After 5 years of my business and always delivering they refused to help me at all. on even when trying to buy multiple kilogram bars. I have ordered several dozen times from Provident. I love Provident Metals! They definitely don't seem to understand that we can just go straight to a competitor. #1 Top Choice for Bullion, online or anywhere else! One of Austria Philharmonic has burnt mark on the edge. providentmetals.com Visit this website providentmetals.com. They said it was delivered but my mail box takes a key they say someone stole it and it’s my problem. Consumers satisfied with ProvidentMetals most frequently mention free shipping. When the price of Spot Gold fluctuates, so does the products they sell, unlike other companies that claim they follow spot prices, Provident Metals stays true to their claim of offering spot plus a small product fee for their bullion jewelry. ProvidentMetals ranks 8th among Coins sites. !I placed a $250 order with Provident on April 10 (nearly 2 months ago). The prices are fair. They have way too many loopholes. I will be reporting them to the BBB, despite the upstanding reviews others may have left. Provident Metals appears to have reasonable pricing on many of their gold bars. I have too many issues and complaints on the last year to even go into a rant and rave believe me look at the other reviews on this company is a scam and fraud with no customer service care about you or your money they were bought out by JM bullion last year. The reason I'm giving them 4 instead of 5 stars is that it took them several business days to get the order in the mail. How does it work? When the price of Spot Gold fluctuates, so does the products they sell, unlike other companies that claim they follow spot prices, Provident Metals stays true to their claim of offering spot plus a small product fee for their bullion jewelry. $1000+ order placed 3/20/2019, payment was made by eCheck which cleared my bank weeks ago, they said it was shipped on 3/26/2019 but USPS tracking # indicates it never was shipped, I have made 2 phone calls and several emails, now they are not responding and appear to be ignoring my request to refund my money. They are great to deal with, the metals I purchased were beautiful, flawless and my shipments were on time. Their price quote is higher than market price, and does not reflect market price reflections which they refuse to explain. This place has everything! They have always been fast and easy to use. any comments? balance sheet? To find more information about reviews and trust on Sitejabber.com please visit. Price gouging to the EXTREME. FREE Shipping on orders over $199. 2 reviews for Provident Metals. Customer service unhelpful, and in no rush to make things right. Scumbags. No issues with provident! Then they said that If I sent the bullets back they would issue me a credit. The CoinTalk Forum search feature is VERY easy to use, and will turn up scads of thread reviews on this merchant that go back months and years. I did their spot deal and a couple of other orders. Prom season is here, and you deserve to look and feel amazing for your big party! 6 different silver rounds are available from Provident Metals. I made a small order and was provided with an estimated ship time of 1 - 3 days. I just received my order of 500 Perth Mint Kookaburo. Provident Metals was founded in 2008 with it's main offices located in Dallas, TX. He states that he can not give me free shipping on a credit card order and that I would have to call it in or pay by check. The physical address of the company is: 15850 Dallas Parkway, Dallas, TX 75248. great site for anyone getting into stacking. But they messed up two orders in a row. Ive heard this from so many people at coin shows. Known as the People’s Bullion Dealer, Provident was founded at the request of customers looking to buy precious metals from a partner they could trust. I emailed customer service (Melissa). Which means I probably won't get it in time for the Christmas gifts it was intended to be. Read or add Provident Metals reviews and ratings using the "reviews" tab above. Excellent price point! With that being said, let´s continue with the review on Provident Metals! I highly recommend Provident Metals. Great price with quick delivery. The company entered a contract with Dillon Gage Metals, a precious metal wholesale firm, to oversee management until 2022. Not only do they sell bullion, they also sell Bullion jewelry. That is BS. I will be filing reports with BBB, Dallas Police Department and the Federal Trade Commission if I don't have my refund by April 19, 2019. Call 800-313-3315 or visit us online! How often does your starter pack restock? I've been with them for over 15 years with no problems. I never receive a follow up, I have not been offered a replacement of my order, not a refund... despite the fact I have requested numerous times. It's three items guys, not hard to pick and pack. The pricing and selection seem fair, however I'm not too happy with their shipping policies. DON'T THROW YOUR MONEY AWAY ON THIS COMPANY. So I ordered close to 20000. Complaint Review: Provident Metals - Lavon Texas. Don't know the law on their sales of US and other government issues as a priveliged reseller but I suspect may have broken some laws and/or they did some fishy stuff. They overgrade their items and overprice what they sell. It's always well packed. Have bought thousands of dollars of silver from these people. BEWARE! They are also open 24 hours a day and 7 days a week so this is certainly a good sign where service is concerned. I left a review with these facts but they never posted to the site, and were just deleted. I suggest you don't either. Read the MARKET LOSS POLICY very carefully. Great selection of materials! PROVIDENT METALS is the second website ive used to order my silver from and seems to be the one place i can find that sells the 1oz elemetal bars i like for a great price ive alright recommended this site to new silver buyers. Good company. Great company to deal with, highly recommended! The next day my wife goes out to the mail box and finds the package so I guess that was a good thing come to find out the mailman signed for it and stuck it in the box almost 36 hours earlier the reason i am writing about this because this could happen to anyone. When I called they treated me poorly, and refused to give me a refund, or even an exchange. First order since the merger. Last order from Provident was very disappointed. ProvidentMetals ranks 8th among Coins sites. I will no long give them any service best of luck to everyone else. Provident Metals has become the best online bullion dealer by providing a secure website and friendly and knowledgeable customer service representatives that will help you understand the gold and silver bullion products you purchase. No, because they have a lot to hide. To start off, let’s review the amount of silver rounds Provident Metals offer. Provident claims they never received check but post office has not returned check to me the sender. F n crooks. EDitorial Comments. Voice your opinion today and hear what 3668 customers have already said. Then a couple hours later they say in an e-mail they have them. The gold bar is housed in a capsule at the center of the packaging with an assay card around it. providentmetals.com. I sent photos in and was told there was nothing wrong with the product I received. I agree with a previous reviewer. I shopped and purchased from Provident several times now. Great Provider. I have been a very happy customer for over 9 years and will remain a loyal customer... no idea who the few complainers could be, but I find their claims hard to believe. I will never order anything from this company again. After three more days I called and was told the warehouse was "running slow" but my order would be bumped up and shipped within "a day or two". Coronavirus Covid-19 order masks now?? Mix of mercury and roosevelt dimes, which was also good. I am going to get every precious metal coin I have ever bought from them tested that's how bad news this company is, don't buy from them, save yourself a headache. They claim they have not received payment. Consumers complaining about ProvidentMetals most frequently mention customer service and market loss problems. They claim they buy back at xx over spot. Provident Metals Corp. ... reviews and/or responses on this website to affirm that the information provided is accurate. The question is, do they deliver on all their promises? +++ good assortment, good prices, good packing, no tax-- slow speed of delivery, photos sometimes not real- cleaned & photoshoped. There were even X marks scratched all over the packaging which is usually indicative of a reject product. I just ordered from Provident got a counterfeit coin; this year 1/15/20,1oz Britannia; confirmed acid test at local dealer revealed plating, totally fake and worthless coin. Previous comments, read more here. I had issues with a delayed order. She even had the nerve to offer me the Buyback price, which would have meant I would take a loss on the item. Beware of their shipping scams that they sent it to the wrong address, beware of their payment never received scam, beware of fraudulent coins scam., I wouldn't buy a 1 oz copper coin from them they would mess that up let alone silver, gold, Platinum, palladium. So do not order from them because you likely won't get your order. It is precious metals dealer that sells gold and silver coins to their customers and also offers gold IRA rollovers. I ordered some clear capsules for silver bars and they were shipped loose in a bag, so got scratched. I have since placed all my orders through Apmex and SD Bullion. They keep all the good ones for themselves. Questionable advertisements, business dealings, contacting the state attorney in Texas. 999 purity stamped bars i ordered are turning black in my electroplating solution, indicating the presence of iron- Fe II (aq). Instead Robert offered me free shipping on my next order and that he would put it on my account and all I had to do is let them know when I made an order. Angry at Provident Metals...(Resolved) Where do you buy your … This was my first time dealing with someone other than JM Bullion. DON'T GET CAUGHT. Ordered 100 junk silver dimes. I was able to buy copper and silver from this shop and I couldn't be happier with the purchase. They sent me several worn-out/slick/wafer-thin US silver quarter-Dollars under the heading of "average circulated" condition. providentmetals.com. There are plenty of other bullion dealers out there with just as good prices and much better service. They went for the low hanging fruit. Will not shop here again. Of the half dozen or so bullion dealers I have tried, Provident Metals is my favorite. With your purchase of the 1 oz Gold Lunar Ox Bar at Provident Metals comes an individually-sealed protective card. This is a company that says that they really want to make the customer happy. DO NOT USE THIS COMPANY!! You might get a couple good orders from them, but they WILL screw you over in the long run. It was awarded an A- rating by the Better Business Bureau and has been able to maintain its solid standing since then.. Eric Miklas Provident Metals is a premier Gold & Silver Bullion dealer offering Lowest Bullion Prices, Free Shipping, & Fast Delivery. Provident Metals seems to only cares about what goes in their pockets. Do you agree with Provident Metals’s 4-star rating? Does provident have an audit report? At this point, only time will tell if Provident follows-through with their agreement to exchange the worn-out coins. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! If you do, you'll most likely lose money. I've had lovely service with them and my guy I purchase from is awesome. Bottom line if someone would have taken the metals out the mailbox we would have loss the 20,000.00 we invested Be careful dealing with these people. And I ordered with nearly three weeks of lead time. ProvidentMetals has a consumer rating of 2.89 stars from 38 reviews indicating that most customers are generally dissatisfied with their purchases. I will continue to trust their service and reliability. Well somehow upon checking my order it showed cancelled?? It appears as though Provident Metals will be maintained as a separate brand from JM Bullion and continue to operate independently. The management is about as dishonest as they come. With the recent Covid-19 they started charging totally EXCESSIVE prices over spot price. Received the order relatively quickly once it was processed. Upon further digging I see this happens to more people than just me. Do you agree with Provident Metals's TrustScore? Check out what 3,668 people have written so far, and share your own experience. I recently ordered a kilo of silver and mailed my check next day. The company is a subsidiary of Provident Precious Metals, LLC. i received a roll of kookaburras and everyone has pry marks on the capsule from where it had been opened. PRovident contact me for reparations. The kiss of death for a gold coin. All Provident Metals details are believed to be correct at the time of listing. However once they receive the check they send an email stating that it will take a week to clear and another week for the money to post to their account before they will then start packing your order, which will require 3 to 5 additional days. On 8/28/13, I made another order and paid with a credit card as I usually do. I paid the fee thinking I under paid my bill so as not to hold up my order. Three dollars plus over spot when spot was at around twelve per oz. Capsules came scratched, wouldn't replace, deleted my review. Copious issues. Will be looking into when the laundry comes in and stuff cools off. Mailed check for $13,000 two weeks ago. Not 2 sure about this company: questions need to be answered about consustently late orders and money in the currency float. Provident Metals - TWO BIG THUMBS UP! I have placed several orders with this company in the past, but thank God this was not one of my high purchase orders. Provident metals is slow. One had a blemish on the side and the other hadn't been polished. Write a review. Both offer free shipping over $99.00. | Read 81-100 Reviews out of 3,668. Never had a single issue with Provident. He never once offered to replace the items and assured me that they were taking all the necessary precautions to keep the coins from damage and that it must be from the supplier. I have made several purchases with ProvidentMetals and have never had an issue. My $5 Indian Head gold coin was sent in for grading and slabbing. Filter by: Filter by: Kenny 1 review. RoyInNC - Provident Metals – June 2, 2020: This is the Provident Metals company profile. Not only do they sell bullion, they also sell Bullion jewelry. This order took place in last three weeks. He wrote back and said that if they canceled my order I would have to pay a MARKET LOSS penalty. if i spend a few thousand on silver i don, t want to get bad merchandise or wait a month when it states will be shipped in 1-5 days thanks its 5:30 a. m want to order now while silver is way down, but you don, t open till 8 a. m and it states that online purchases you are not liable for lost orders? Provident Metals reviews and Providentmetals.com customer ratings for January 2021. I'll never order from them again. I highly recommend this company for their honesty and TRANSPARENCY. Definitely worth passing on to the next generation. Filter by: Filter by: Michael 2 reviews. I paid with PayPal. NTR bars that were listed as "New". A-holes. So we contacted Provident and was told sense it was signed for the insurance would not cover. They certainly expect promptness from their customers. Provident Metals Reviews 3,662 • Excellent . Provident Precious Metals. Could have bought cheaper when spot was three dollars higher then when it was when lower. © 2021 Trustpilot, Inc. All rights reserved. Here comes Robert again. Took so long for them to process my order - i paid the CC fee so i could get my stuff fast - shipping is complete bunk - i want some kind of refund. What do you say to the reviews that complain of damaged goods or delays in shipping? lol 5 2015 and 5 2014 silver eagles .Thanks to Clayton Muir I did finally received my order. Share your voice on ResellerRatings.com Read real customer ratings and reviews or write your own. Don’t trust themAnd when silver dropped to $13 they charged $8 over spot. Provident was affiliated with mulligan mint so not clear where their products originate from. Other than that, the experience with Provident Metals was a good one. Provident has the best prices and fast shipping. Never had a problem with the quality of items purchased. Don't waste your time. As if they weren't already making enough. I would recommend Provident Metals and am very pleased with their service, fast delivery of items and emails concerning the status of your order. When I receive it not so random. Otherwise, stick with a reputable dealer. They claimed they didn't have in stock them they would contact you when available. If I have one day to pay, I certainly expect quicker delivery than four weeks or so. Provident Metals announced today that it had been acquired by JM Bullion in August 2019. I placed an order for two, 10 Oz. Think may others will be as well. I would RUN in the opposite direction. Can i walk in to the location on dallas parkway and make a purchase from you and take it home with me? Owned by Mormons hence the name Privident. Provident Metals is operated by 30 years old owner, Joe Merrick with PO BOX address in Texas. One of the coins was also riddled with "BB" indentations. Typical for Provident Metals. Dishonest, unscrupulous practices. The company has received some complaints, but according to the BBB, Provident Metals are capable of dealing with these issues in a timely and fair manner. From the most popular silver round the Buffalo design, the Incuse Indian design, Saint Gaudens mold, both Morgan and Peace Dollar replica, and finally the Englhard Prospector. However, also received one 1966 canadian dime, which is NOT 90% silver. They have outstanding customer service, their customer service reps aren’t cold on the phone as I have experienced when speaking with Provident customer service, and 2 months later I have yet to receive a follow up phone call providing me an update on my missing metals. Usually no problem with them. Reviewed by Daniel Bachner | June 20, 2016. Though they were an upright company. DONT DO IT FOLKS. I received an email from Provident stating I owed $31 plus for money owed them. Apparently Provident Metals is making a bad habit out of taking money for a material they don't have in stock without telling people it's not available. Great Prices & Customer Service, Accurate Product Description Pages.. First they sent me copper rounds instead of silver and didn't believe me until they checked their video. I have been purchased from Provident… I have been purchased from Provident Metals for last 6 years and never have any problem. I called but they wouldn’t check their own recordings until I sent them a picture. Grade less ? Specialties: At Provident Metals, we deliver consistent customer satisfaction, industry leading value and state of the art security to precious metal investors. I have placed 23 orders with Provident, while my second most favorite dealer only got my business 9 times.. and for good reason. All content is posted anonymously by employees working at Provident Metals. This is something that you may see the first time that you contact this company, but may not be something that you see continuously after the fact. Provident will not answer any of my calls or e-mails concerning this issue. Looking at other shops, Provident has excellent prices compared to many others I looked at. Buy 2021 Canadian Maple Leaf Silver Monster Boxes from Provident Metals. In the announcement from Provident Metals… . Whats the difference? I ordered the 10 rounds for spot deal and they had a sale on junk silver. Take your business elsewhere. Shipping was fast and secure. Please report errors here. They have the lowest prices in the industry and they have Free Shipping which is a big deal to me. They will take you for every cent they can. Somewhere around 24 in all. Business Profile. I would go to APMEX or JM Bullion. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. ProvidentMetals has a consumer rating of 3.23 stars from 38 reviews indicating that most customers are generally satisfied with their purchases. Provident Metals is a leading online retailer of international and domestic bullion, currency, numismatic coins, and other investment-grade metals. While not as pretty as the newly minted coins they are rich in history. I would suggest you stick with somebody like APMEX that is a much better place. It came back from NGC as the lowest grade possible and with the gold color as brown. Provident Metals Review Summary: Provident Metals is a bullion dealer that sells a full range of precious metals, including gold, silver, palladium, platinum, and copper. 5 out of 5. The woman seemed like she really didn't care, and kept confusing which product I was even referring to. I put my comments on one of the items and immediately got a call from Robert. Guess if I had not called and checked on my order it would be still sitting in your shipping dept. Provident Metals is a precious metals dealer that serves clients in both the U.S. and Canada. Political Signs Must Go! Don’t waste your money with Provident or JM. Once you get a confirmation number you can't cancel it, even though the payment has not been processed. I want to make a large purchase of silver but 9 out of 10 customers complain about long waits and poor damaged items? Never buy from these people. Provident Metals has 19 reviews with an overall consumer score of 4.4 out of 5.0. Love them. I photographed the coins and emailed it to Provident; I was subsequently instructed to repackage the affected coins (at my expense) and send them back for replacement. They both were inferior. I promptly, before my order was processed, told him to cancel my order. The shipping label was created and the order never went any further. Write a review. Do they cherry pick? Provident sells what they don't have in stock so be prepared to wait. 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